Delivery and Shipping

The delivery of goods takes place on the dispatch route to the delivery address given by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the order processing of the Carlidooskope company is decisive.

If the transport company sends the goods back to Carlidooskope because delivery to the customer was not possible, the customer bears the costs for the unsuccessful shipment. This does not apply if the customer effectively exercises his / her right of withdrawal, if he / she is not responsible for the circumstance that led to the impossibility of delivery or if he / she was temporarily prevented from accepting the service offered unless the Carlidooskope company had announced the service to him / her in advance.

If the customer acts as a company, the risk of accidental loss and accidental deterioration of the goods sold is transferred to the customer as soon as Carlidooskope has given the goods to the freight forwarder, the carrier or anyone else responsible for carrying out the shipment Extradited person or institution.


If the customer acts as a consumer, the risk of accidental loss and accidental deterioration of the goods sold is generally only transferred when the goods are handed over to the customer or a person authorized to receive them. Notwithstanding this, the risk of accidental loss and accidental deterioration of the goods sold, even in the case of consumers, is already transferred to the customer as soon as Carlidooskope delivers the goods to the forwarding agent, the carrier or the person or institution otherwise assigned to carry out the shipment has delivered if the customer has commissioned the freight forwarder, the carrier or the person or institution otherwise appointed to carry out the shipment and the company Carlidooskope has not previously named this person or institution to the customer.

In the case of self-collection, Carlidooskope first informs the customer by e-mail that the goods ordered by him / her are ready for collection. After receiving this e-mail, the customer can pick up the goods at the Carlidooskope headquarters in consultation with Carlidooskope. In this case, no shipping costs will be charged.